• What are your shipping charges?
• What's your return policy?
• Do you protect my privacy?
• How soon do you ship my order?
• Do you ship Internationally?
• Can you make the bags in another size?
• I love your products but you don't have the fabric I want, can you help me?
• Can I send you my fabric?
• How long will it take to get a custom order?
• How do I get added to your gallery?
• I want to get in the gallery but I look awful in pictures. What can I do?
• How accurate are the colors and descriptions of your bags?
• I have a great idea for a bag, will you name it after me?
• Why do some of the Morphin flaps not have buckles??
• Help I want an awsome Morphin Zeldina flap but I only see one for a Zelda. Can you help me???
• Do you have gift certificates?
• I want to view your fabric gallery but I can't access it. What's the deal?

What are your shipping charges? TOP


Shipping Costs

I find the shipping options of the shopping cart somewhat limiting. I can only have five options. (Remember, I like options, 500 fabrics etc!)
I suggest going with first class for the least expensive items, and priority when you hit the $35 range. Please feel free to contact me and ask for a true shipping rate. I'm happy to do that, and bill you direct, especially international orders.

US First Class

up to  $15.00                $1.50
$15.01 to 30.00            $2.55  
$30.01 to $40.00          $3.75
$40.01 to $60.00          $9.25
$60.01 and above        $17.25


US Priority

up to  $40.00                $5.00
$40.01 to 70.00            $7.00 
$70.01 to $100.00        $8.50
$1001.01 to $130.00    $11.50
$130.01 and above      $14.50



Canada

up to  $10.00               $1.75
$10.01 to 20.00           $3.05  
$20.01 to $30.00         $5.05
$30.01 to $60.00         $8.05
$60.01 and above       $14.05




Everywhere else

up to  $10.00               $2.75
$10.01 to 25.00           $7.75
$25.01 to $45.00         $10.75
$45.01 to $60.00         $16.75
$60.01 to $100            $24.75

International customers are welcome to check with me for shipping costs on orders over $100
Please be aware that you may incur customs charges. I have no information on what that might be. Sorry I can't mark your package as a gift.

What's your return policy? TOP

I want you to love your purchase. If you don't, you have 30 days to  return it, unused, for a refund. Money refunded via PayPal.

 Sorry no refunds on custom orders or shipping costs.

Custom ordered bags meet the specific requirements requested by the customer. Therefore all sales are final, no returns or exchanges can be accepted

Do you protect my privacy? TOP

You bet I do! No one but me sees your personal information, and no one will. I will not sell your personal information to anyone!
All payments go through PayPal's secure process, they won't even let me see your credit card details!

How soon do you ship my order? TOP

Customer service is the life blood of Zoe Designs.
You just bought a gorgeous bag, you want to go out and show it off to your friends and family. I know you don't want to wait, don't worry,
your order, excluding custom work of course, will ship in the next mail pickup.

Do you ship Internationally? TOP

Yes, to most countries. You will be responsible for any customs charges you may incur. I have no information on individual countries customs policy. Sorry, I can't mark your package as a gift.


 PayPal will convert your currency into US dollars when you check out.  You can find the conversion rate by using an on-line converter such at the one found at: Xe

Can you make the bags in another size? TOP

Generally the zip bags can be made in any size, including the padded bags.  Sometimes the size of the motif on the fabric determines if this can be done. Please ask. Customers request custom sized bags often!

I love your products but you don't have the fabric I want, can you help me? TOP

Can I send you my fabric? TOP

Many regular customers send their own fabrics now and then. I would recommend that you contact me first if you are a new customer. We can determine, together, if the fabric you have, or would like to purchase, will work for the style bag that has caught your eye!

How long will it take to get a custom order? TOP

If you want something simple, one of the zipper bags for instance, I can make that in a flash. A day or two. Same goes for the Morphin Messenger Bag flaps.
One of the larger bags, naturally, will take longer. It depends on how many bags are on order at any given time. It's best to ask. That's part of the personal attention you get when working with Zoe Designs

How do I get added to your gallery? TOP

Send me a photograph of you and/or your bag. I encourage my customers to take pictures of themselves and their bag, in interesting locations. Some local tourist spot, a fabulous location when on vacation, or your own back yard. We just wanna see you and your bag!

I want to get in the gallery but I look awful in pictures. What can I do? TOP

I feel your pain!  I always look terrible in pictures and have only one picture of me on the internet, in the "about" section.
How about taking a picture of your bag? You don't have to be in the picture with it. We'd all love to see you as well, but don't worry, we understand.

How accurate are the colors and descriptions of your bags? TOP

I spend a lot of time trying to photograph each item, however I am not a professional photographer. The bags usually look much more colorful in person. 
Keep in mind too, that each computer monitor shows colors differently. I can do nothing to adjust that for you!

All patterns are made, by me, to the specifications in each description. Then, each bag is individually made by me.
Due to the individual nature of the construction there may occasionally be fractional fluctuations in sizing.
 In some cases the fabric pattern layout may not be exactly the same as the photograph.
If a stock photograph is used, it will be identified  as such

I have a great idea for a bag, will you name it after me? TOP

Sorry, although I have occasionally named bags for customers in the past I have discontinued that practice.

Why do some of the Morphin flaps not have buckles?? TOP

When I first began making Morphins I also made an assortment of flaps. The problem is, if those flaps don't sell they can't be used. Rather than have a stack of flaps and no fabric in certain prints I decided to show "mock ups" of the flaps. What you see is how the flap will look. If you buy a flap and in the photograph it has no buckles, don't worry, that just means your flap will be made for you.

This way if I have a small amount of the fabric you love (and don't forget most of my prints are only available in small quantities) it isn't tied up in a product you don't want, it's just sitting here patiently waiting till you come to claim it. Don't make it wait any longer please, it wants to be with you!!

Help I want an awsome Morphin Zeldina flap but I only see one for a Zelda. Can you help me??? TOP

As I explain above, most of the flaps are mere mock ups of how they will look. Chances are there is still enough fabric to make a flap for a Zelda, even though there is only a Zeldina listed. Or vice versa. Or even for another product entirely.

Please ask !  I am here to make your bag dreams a reality~

Beginning in Oct 09 prints that work for most Morphin flaps will be added to the "pick your size" category, rather than individual bag styles. This provides owners of all sizes of Morphin bags much more variety and quick check out

Do you have gift certificates? TOP

 I am happy to work with you to create a gift certificate.

I want to view your fabric gallery but I can't access it. What's the deal? TOP

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